TERMS AND CONDITIONS
The Drying Process and Colour Changes
When you place your order, you understand all our products are bespoke. You are agreeing to the understanding that flowers can change colour and shape as they dry. Your flowers may darken or change tone or colour, and they tend to shrink a little. Some flowers dry a lot better than others – this will depend on the type of flower and the age of the flower, if your arrangement is all one type of flower or you have concerns over their suitability feel free to message us to discuss this. All white flowers will go more of an off white or cream colour once dried.
There is a possibility that the flowers may become dull over time. There is a possibility that flowers may bleed colour. We do not offer a touch up service on flowers as standard practice so if your flowers are discoloured on arrival this is how they will look in resin, this is not a fault. When we do touch up flowers (mainly for box frames and pressed frames) we will match the colour as close as possible, there is always a possibility there could be a slight difference as we are enhancing a natural product with an artificial colour, It is not always possible to get the colours of the flowers to match exactly.
Resin Notice
Due to the nature of resin, and flowers being a natural product, once the flowers are submerged additional bruising to flowers may show up – we have no control over this. This will depend on how flowers were handled before arriving to us.
We use a high-quality UV resistant resin for all our pieces. Although we use a UV stable resin, all resin will amber overtime. We do not take any responsibility for resin pieces which turn yellow/amber as there is no way to know how much UV exposure the items have had. All pieces are sent out with care instructions.
Please keep your resin pieces away from direct sunlight and chemicals (perfume, polishes, cleaning sprays, soaps etc). Resin can be wiped over with a slightly damp cloth if needed. Resin can scratch so keep it away from rough/sharp surfaces.
Handmade Notice
All our resin work is handmade. Please expect some small bubbles within your items, sometimes on the surface. We work very hard to minimise these, but it is the nature of flowers to trap air within the petals, so it is sometimes unavoidable.
Layer lines may be visible on your finished pieces this cannot always be avoided. These will look lines across the side of your pieces.
Due to the handmade nature of the product and the use of dried flowers it is possible for small breakages to happen when the flowers are submerged. The product is fluid and as such small pieces may move. Every care is made during the process to get the very best from the flowers you send. We reserve the right to refuse production if flowers arrive damaged or dead.
Every piece we make is one of a kind, so we consider small imperfections to be part of the charm of a handmade piece. As your items are handmade, they will not look like they have been manufactured by machine. As a result of handcrafted items every single item has a unique quality.
Resin products will have a slight variation either caused by making or during the finishing of your products. Micro-bubbles, dust, uneven edging and small cavities (small holes caused through air bubbles) are not classed as faults.
The sides may not be as shiny as the front of your preservation piece – this is not a defect.
On some occasions there is the possibility of the shapes / letters having a very slight inward or outward bulge due to the weight of the resin and the shape and size of the flowers. We do our best to minimise this, but it cannot always be avoided.
The letters F and P will not stand.
The letters and keyrings and trinkets may on occasion have an uneven back due to flowers being larger than the moulds.
Every effort is made to ensure colours appear as realistic as possible on pre-made items; however, this sometimes depends on different web browsers, we cannot guarantee exact colours. Measurements on all products are approximate and vary according to size of the item.
Frames
All frames are made to order by a trusted supplier – These frames are not manufactured in-house; so we have no control over their manufacturing process and the way the outer frame sits together on corners.
We make all the date and name elements in resin at our studio and cut the vinyl lettering ourselves. We sometimes score the card very lightly to be able to make sure things are placed correctly and in a straight line. This may sometimes be visible from a close distance once you receive your order. This is not classed as a fault but part of the making of the product.
Cake stands
Cake stand bases can vary from time to time as this will depend on supplier availability, we have no control over supplier issues. We will always use stands that are similar in shape and colour and do our best to minimise any disruption to our service by using alternate bases (this only applies to gold bases). There is always some play and movement in resin cake stands mounted on a gold base. They will be more solid if you opt for the resin base which will be made from your petals/flowers. The cake stands are very thin so we cannot guarantee we will be able to add any whole flowers. The cake stands are made with pressed petals and foliage.
The 3 tier afternoon tea stand needs to be stored flat. If it is not stores correctly there is a chance it will become uneven and even bend.
Tealight Holder
Our tealight holders are made from resin. Real tealights get very hot which can damage the resin holders therefore we do not recommend using real tealights in the holders.
Jewellery
All our jewellery is set on sterling silver 925 unless stated otherwise in the product description. Sterling silver jewellery can tarnish when not used, to avoid this store in a dry jewellery box or the packaging it arrived in. To clean jewellery use a silver polishing cloth, do not clean the inclusion resin with the same cloth. Use a microfiber cloth to clean the resin inclusion.
Do not wear your jewellery in the shower or when swimming. Remove your jewellery when going to bed. Avoid contact with perfumes and chemicals (such as cleaning products) .
Please ensure you order the correct size ring. Once your inclusion has been added to the ring this cannot be changed. To order a new size ring you will incur the full cost of the product for a remake.
Colour of breastmilk varies so not all breastmilk inclusion will be white, some will be more cream or yellow depending on the sample we have received.
All breastmilk jewellery will be made and sent back within 3 months the of receiving your sample, flower jewellery will be within our standard flower preservation terms of 6-10 months.
We will keep dehydrated milk for 12 months after the order has been made and dispatched.
For breastmilk Jewellery It is your responsibility to provide enough breast milk for the creation of the jewellery piece(s).
- We recommend following proper guidelines for collecting and storing breast milk to ensure its safety and suitability for preservation.
We are not responsible for any issues arising from improper storage, handling, or transportation of the breast milk to our studio.
All 9ct gold and 18ct gold jewellery is ordered on demand.
Design and Flower Placement
Placement of the flowers will be arranged by our artists using the flowers provided by the customer. We can’t always go by the precise design or specification by the customer for flower placement as it may not be suitable for the mould in which the order is being made. If you do have a suggestion of floral placement, please make sure you have advised this in a written note with your flowers. Flowers are a natural product so there is not a theme or set pattern we follow. We use our professional judgment to place your flowers in the most suited positions when designing and completing orders.
We will do our best to use as many of your flowers as possible, however please note we may not use all of the flowers provided. We will use the flowers which have dried the best
If you have large flowers and have chosen a small mould, we may need to deconstruct your flowers to make them fit. On some occasions we will only use petals.
Shipping your flowers
It is customers responsibility to ensure your flowers arrive with us in the best possible way. We will provide instructions on how to ship your flowers to us. We advise you follow the instructions carefully to enable the flowers to reach with us safely and in the best possible state they can be in. We advise to post the flowers to us as soon as you can, after the event to enable us to get the best out of your flowers.
We will do our best to use as many of your flowers as possible, however please note we may not use all of the flowers provided. We will use the flowers which have dried the best
Turnaround and Updates
Your item will be made and dispatched to you in approximately 6 – 8 months but at peak times this may be longer, anything up to 10 months.
Regular updates will be provided to customers with photos at different stages of the order via whats app if you provide a mobile number. You will receive updates at the following stages
- Flowers received
- Flowers uncovered from drying stage
- Finished products ready to ship back to you
Changes to your order
Please note once we have started casting your flowers in resin we are unable to make any changes. If you have contacted us before or after production we may be able to add on items or make changes depending on how many flowers we have and the condition of them. We will accommodate changes and add on’s where we can but cannot guarantee this.
Cancellations and Refunds
Cancellations are accepted within 24 hours of the order being placed. There is a cancellation fee of 25% of the order value if the cancellation occurs after this time as the date would have then been reserved for you.
If you have already sent me your flowers, then any cancellation refund would be subject to a 40% deduction fee for the sorting and handling of the flowers. Your flowers will only be returned on request, this is not an automatic process after cancellation. You will have to pay p+p for return of your flowers (this will be deducted before a refund is made).
All preservation pieces are custom made pieces and therefore **non-refundable**. You have 14 days from the dispatch date to contact us should you have any issues with your preservation piece. Please be mindful of the description above as preservation pieces will not be ‘perfect’ – they are handmade and using natural items therefore small imperfections or air bubbles are not considered as faults.
Leftover Flowers
Once orders are complete any leftover flowers may be used by us to make up some sample pieces or disposed of.
We do not return any unused flowers.
Damaged Frames
We advise all framed bouquets are checked on arrival. You will have 7 days from dispatch date to contact us regarding any issues. After the 7 days we will not be held responsible for any damages which may have been caused by delivery. However, you will be able to contact Parcelforce after this date for any concerns regarding delivery yourself.
Important Information
Pease not we will only discuss the order details with the named person on the order form.
Keep all order communication via whats app or email, not social media messaging, this will help keep all communication in one place and we will have access to the most up to date information.
We will not tolerate any threatening behaviour of any kind under any circumstances – this will result in your order being cancelled and disposal of your flowers.
By placing an order with Sals Forever Flowers you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact Sal before placing an order with us via email.
Bookings are not secure until payment is made.